Literacy Across the Curriculum – CRAM: A Whole Lot More than Fixing ComputersBy Sarah Powley, Education Coach
Literacy across the curriculum. Why is it so important? What does it mean for instruction? And what does it look like in a course like Computer Repair And Maintenance (CRAM, for short) where, as far as most people know, students just make repairs to the laptops their peers carry around and use every day?
When my district made the decision in 2011 to issue laptops to every high school student in the district, it was clear there had to be a way to maintain those computers. Hence, the CRAM class was born. Today, the CRAM classes at our two high schools enroll about 35 students each semester.
Interested students sign up for a two-hour block: One hour every day is given over to instruction. Students learn to troubleshoot problems, make simple repairs, configure the devices, install programs, and a whole lot more. The students are staggered throughout the day for that second hour in CRAM. That’s when they man the helpdesk. When students bring their laptops for repair, the CRAM students get hands-on experience with technology and they also build the interpersonal skills that are so critical for customer satisfaction.
But it’s the whole lot more that makes this class an example of what literacy across the curriculum is all about. I had the opportunity to observe my colleague’s CRAM class at my high school a couple of weeks ago. The students were making their weekly presentations about information they glean from reading about hot topics in technology. My colleague supplies the students with a list of tech websites and the students select articles of interest to them. Their assignment is to distill the information and update their peers in a brief, but formal, presentation. All of the students speak from a podium and use the ENO board to highlight the main points in what is really a professional roundtable discussion. Often, on the day I observed, they stepped away from the podium, and they all used gestures and facial expressions that complemented their remarks. They were highly articulate and spoke from a position of comfort and authority. Naturally, they managed the technology with ease. A speech teacher would have been proud.
The topics—mostly mysteries to me—included 5G (the coming standard for wireless), the Linksys wrt199ac wireless router, even a history lesson from a young man named Eric: “Ten Things You Didn’t Know about the Ethernet.” He included a poem he’d found, a parody of Housman’s “I Think That I Shall Never See”:
I think that we shall never see
A graph more lovely than a tree,
A tree whose crucial property
Is loop-free connectivity.
Their peers asked questions, made connections to prior discussions, debated the pros and cons of a particular issue. The questions from the students were serious and largely technical. When a presenter concluded, my colleague opened the floor for discussion.
James, for example, updated the class on AT&T’s mobile router. She–their teacher–asked, “How would you use this router?” and a discussion of its pros and cons ensued. Responses were immediate; there was none of the delay or reluctance to speak that sometimes happens in a class. These students were comfortable with the content and eager to share their thoughts.
An explanation of the Heartbleed bug was another topic. “Will it really destroy the internet?” asked my colleague.
“No,” said Bailey. “In terms of physical destruction, no. But loss of trust is the consequence of malware and Heartbleed and other viruses.” That’s a thoughtful reply and indicates the upper level thinking skills that conversations in this class demand.
The discussion wasn’t deadpan, though. Though they were always respectful and professional, these kids have a sense of humor: Tongue-in-cheek, one boy asked Jonathan about a piece of hardware he was touting in his report, “What color does it come in?”
“Carbon fiber black,” was Jonathan’s quick reply.
During these presentations, other high school students approached the helpdesk with their malfunctioning laptops. Whenever that happened, a designated CRAM student quietly removed himself [continued on page 2]